Customer pays return shipping for standard returns (change of mind, color didn't work, etc.).
We provide a pre-paid label when something's our error:
- Wrong item shipped
- Item arrived damaged (with Navidium coverage)
- Item is genuinely defective (after photo verification)
Original shipping charges (what you paid when you ordered) are also non-refundable on returns.
May 21, 2026
What went wrong? (Optional)