I never got my package.

We're really sorry. Here's the path forward:

First — quick checks:

• Is the shipping address on the order correct?
• Has it been more than 48 hours since a "delivered" scan? (USPS sometimes scans early.)
• Check with neighbors, household, post office.

If it's truly missing:

• With Navidium Shipping Protection: file a claim through the Returns Portal. Window for "delivered" packages: 5–15 days from delivery scan. Window for packages presumed lost: 7–30 days from last checkpoint.
• Without Navidium: reply with your order number and we'll look into it. Resolution is handled case-by-case by our team.

What we don't cover:

• Packages delivered to parcel lockers, forwarding companies, or business front desks
• Packages signed for by another person
• Packages with incorrect/incomplete addresses entered at checkout
• Packages shipped to freight forwarder addresses (no coverage after handoff)