Troubleshooting

  • How do I safely remove gel polish at home?

    Pro method: Gently file or buff the top shine off (don't sand all the way through to your nail) Coat skin around nails with cuticle oil or thick cream — protects from acetone drying Soak cotton balls in pure acetone (more than you think you need) Place soaked cotton on each nail, wrap with a 3"x...
  • My gel polish isn't drying / stays tacky.

    Most likely cause: most top coats need to be wiped with 91%+ alcohol (or the brand's specified solution) AFTER full cure to remove the tacky inhibition layer. Or use a "no wipe" top coat formula. Other possibilities: Applied too thick — light can't fully penetrate. Use thinner layers. Lamp watt...
  • My gel polish is peeling.

    Peeling almost always traces back to nail prep, not the product. To fix: Lightly buff the nail bed (don't over-file) Clean the nail with alcohol or a nail dehydrator Don't flood the cuticle — keep gel off skin Seal the free edge with top coat — this is the most missed step Other things to check:...