Why do I only get store credit and not a refund to my card?

For customer-initiated returns (changed mind, didn't like the color, etc.) we issue store credit only. This is our standard policy and it's noted in our return policy.

The exceptions where we DO refund to original payment:

• Order cancellations before shipping
• Items removed from an order before shipping
• Wrong item shipped (our error)
• Missing items from your order
• Damaged or lost packages if you purchased Navidium Shipping Protection (your choice between refund or replacement)

For everything else, it's store credit.