I received the wrong item.

We're sorry — we'll fix this.

1. File a wrong-item claim in the Returns Portal (BP)
2. Include a photo of what you received — we need this to verify
3. We'll reship the correct item and email a pre-paid return label for the wrong item separately
4. You won't be charged for the replacement OR the return shipping

If the correct item is now out of stock, you can choose between a refund or store credit (your preference).

New tracking will come in a separate email when the replacement ships.