Orders
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Can I add items to an existing order?
Possibly! Email us at hello@beyondpolish.com ASAP with your order number and what you'd like to add. If your order hasn't started processing, we'll send an invoice for the new items. Once paid, we ship everything together. If it's too late to add (already processing), we can offer a free shippin... -
Maybe — depends on how far along it is. Email us at hello@beyondpolish.com ASAP with your order number, and our team will check the status and let you know. General rules: If processing hasn't started, we can usually cancel Once processing starts or it ships, we typically can't intercept If it'...
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Can I modify my order after I placed it?
Maybe — email us at hello@beyondpolish.com with your order number and what you'd like to change. Our team can sometimes: Add items Remove items Swap items Change the shipping address All of this only works if processing hasn't started yet. We process Monday–Friday in 1–2 business days, so the wi... -
I got an email about order verification — is this legit?
Yes! Higher-value orders sometimes get flagged by our system for a quick verification before we ship. We'll only ask for: Confirmation of billing and shipping address Last 4 digits of the card used We never ask for full card numbers, CVV, or other sensitive info. If an email is asking for those... -
I was charged but didn't get a confirmation email.
First thing to check: spam folder, and any other email addresses you might have used at checkout. If you still can't find it, reply with: Your name Your phone number The last 4 digits of the card you used (We never need the full card number.) If we can't find any order matching that info, it's... -
A few possible reasons: An item went out of stock at fulfillment The address was invalid or undeliverable Our fraud detection flagged the order The order needed verification and we didn't hear back within 2 days You requested cancellation We always send a cancellation email when this happens — c...