My discount code isn't working — what now?

Most common reasons:

• Items in cart are sale/clearance/markdowns/bundles (codes don't work on these)
• The brand you're buying is excluded from sitewide promos (check the product page)
• You already have another code applied (one code per order)
• The code has expired or has a minimum threshold you haven't hit

If you placed the order without applying an eligible code in the last 24 hours: we can apply it retroactively and refund the difference (5–7 days to post). After 24 hours, the promo is considered expired for that order.

If you're sure your code should work, send a screenshot of your cart and we'll take a look.