Damage & Errors

• I received the wrong item.

  We're sorry — we'll fix this. File a wrong-item claim in the Returns Portal (BP) Include a photo of what you received — we need this to verify We'll reship the correct item and email a pre-paid return label for the wrong item separately You won't be charged for the replacement OR the return ship...

• My item arrived damaged or broken.

  We're so sorry! Here's what to do: Report it within 7 days of delivery via the Returns Portal (BP) Upload photos of the damage and the packaging — these are required to process the claim We'll review and respond with next steps If you bought Navidium Shipping Protection at checkout: you're cover...

• My order is missing items.

  Really sorry about that — every order is barcode-scanned before shipping, so missing items are rare but they do happen. File a missing-item claim through the Returns Portal (BP). We'll either: Refund the missing item (to original payment, 5–7 days to post), OR Reship the missing item (separate ...